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Satisfaction Guaranteed: Our Return Policy
RawHideCompany
is dedicated to providing our customers a superior shopping experience
and is committed to your satisfaction. We offer a 100% refund on
unused, resalable merchandise, excluding any shipping and handling
costs; however, we are unable to accept returns on custom fabrications
and special orders† and any special order item (any item or style not
listed on our website). Any discounts or free shipping applied to your
original order may be deducted from your return credit, with a minimum
deduction of $15. For example, if we provided free shipping on your
order and you returned some items, we would issue a credit to you for
the price you paid for the returned merchandise, but we would deduct
the greater of what we actually paid in shipping or $15.00.
The customer is responsible for shipping the product back to RawHideCompany.
Items must be returned within 90 days of delivery and received by RawHideCompany in new and resalable condition.
If
returned products arrived damaged or used we will not be able to
provide a refund. For this reason, we strongly advise you to use an
insured, trackable shipping method to return items (i.e UPS or Fed Ex).
Returns require prior authorization (in the form of a RMA number) which can be requested by e-mailing sales@RawHideCompany.com
and items must be received by us within 10 calendar days from when we
issue the RMA or you will not receive any credit for your return. Be
sure to include a description of the items you would like to return,
the original order number and the reason for return in your message. We
cannot accept returns without an RMA, so be sure to contact us before
sending anything back.
†Custom and designer rugs
and made-to-order and Close Out products and orders of five or more
hides matched for nomenclature, markings, color and/or size are
non-returnable and non-refundable. Duties and all applicable import
taxes for orders returned from outside the United States will be
deducted first from the purchase price prior to issuing a refund.
Merchandise Return Instructions
1. Obtain a return authorization code - Contact Raw Hide Company Customer Service by email: customercare@rawhidecompany.com or by calling 1-866-586-2901 Monday-Friday 10AM-6PM Eastern Standard Time.
2. Enclose a copy of the packing slip or invoice with your
return; if you no longer have the slip, enclose the following
information so we can process your return quickly and accurately:
- Your full name
- Proof of purchase (invoice or packing list copy) and/or your order number
- Reason for return
- Desired action (replacement item or refund)
Ship return merchandise, pre-paid and insured for your
protection, via UPS, FedEx or DHL to the address you are provided when
you receive your return authorization code. Items sent by any other
carrier including the USPS will not be accepted.
Shipping & Processing Charges
For a limited time, we are offering free shipping in the 48
contiguous United States on all orders over $150.00. We also offer UPS
Next Day Air, Second Day Air, and Three Day Select express shipping
options. Charges for our express shipping methods are based on the
total weight and dimensions of your order and are displayed in the
online shopping cart at the checkout screen.
Items are
generally in stock, allowing us to ship soon after your order is
placed, although we do not ship on weekends or holidays. Items are
shipped from our warehouse on the east coast.
Large orders may
be shipped by freight at our discretion. If you are ordering
internationally, note that the shipping charges automatically
calculated are estimates; if the actual shipping cost exceeds the
calculated cost, we will contact you to obtain approval prior to
shipping.
If you place an order for delivery outside of the
United States, be advised that you are responsible for brokerage fees,
customs duties and all other charges that may be imposed. For our
Canadian friends, we offer UPS Canada Standard as a shipping option.
For
orders originating outside of the United States, we may require
additional documentation and/or alternate forms of payment. Remember
that all prices are quoted in US dollars. For orders originating
overseas, we also require a minimum order size of $250.00 or the order
will not be processed. Prior to processing a valid overseas order,
additional shipping charges may apply and will be confirmed with you
before shipping.
For estimated transit times, please visit the
UPS website. Transit times for UPS shipping methods, including Next
Day, Second Day and Three Day Select are based on the number of
business days from the time your shipment is received by UPS until the
order is received at your delivery address. Flat Rate Shipping is
available only in the continental 48 states. Is not valid with any
other offer, including, but not limited to, orders that have been
discounted, Close Out, Distributor or Wholesale. Pricing and Sales Tax
Prices are subject to change.
If a discrepancy arises between
the price quoted on the Site and on the check-out page, the latter will
prevail. In the event a product is listed at an incorrect price due to
a typographical or other error, RHC shall have the right to refuse,
cancel or limit any order placed for products listed at the incorrect
price, whether or not an order confirmation has been sent and/or
payment has been made. If payment has already been made and your order
is canceled or limited, RHC shall refund any payment you made for any
item that will not be shipped due to cancellation or limitation of an
order in the same tender as the original purchase. RHC shall
automatically charge and withhold the applicable sales tax for orders
to be delivered to addresses within Florida*. You are solely
responsible for all sales taxes, or other taxes, on orders shipped to
any other state.
110% Low Price Guarantee / Price Match
RawHideCompany wants you to buy from us confident that
you will not find a lower price, or better service. If you find a lower
"To-Your-Door" price we will refund 110% of the difference. The
"To-Your-Door" price is the total price of the order delivered to your
door, including product costs, tax, shipping and/or handling fees. The
competitor must be a US based company. The product must be the
identical.
RawHideCompany must be able to directly verify the
competitors price with a uniquely identifiable invoice, faxed or
emailed to RawHideCompany, dated within 15 days of the RawHideCompany
purchase. Invoice must include actual shipping and handling costs
(shipping estimates are not acceptable).
The 110% Price Protection Guarantee also excludes price matching on clearance and closeout items.
Other restrictions may apply.
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